Public Offer

A Public Offer is an official proposal presented by the company Florazon, which regulates the relationship between the company and its customers. In accordance with the current legislation, a public offer holds the status of a legal document that defines the terms under which the company is prepared to provide its goods and services to consumers.

Subject of the Offer

The subject of the public offer from Florazon is to provide customers with the opportunity to purchase high-quality floral compositions, bouquets, and related products. We offer a wide range of flowers of various varieties, color schemes, and arrangements to satisfy the most refined tastes and preferences of our customers.

Prices and Payment

The prices for the goods and services provided by Florazon are indicated on our official website and may be subject to changes based on the current market situation. We aim to provide competitive prices that reflect the high quality of our products.

Order payment is carried out based on the customer's chosen payment methods provided on the website. We offer convenient and secure payment options, including credit cards, electronic payments, and others.

Delivery Conditions

We ensure professional and reliable delivery of orders to the specified addresses. The delivery time depends on the recipient's geographical location and the chosen time during the order placement process.

We offer customers the flexibility to choose delivery times within the working day: from 08:00 to 20:00. Additionally, we provide narrower time intervals, allowing recipients to precisely determine when the delivery will be executed.

Orders for the current day are accepted until 19:00. If necessary, we also offer the option of express delivery for an additional fee.

We value your time and comfort, thus guaranteeing the accuracy and timeliness of delivery execution. Our experienced couriers ensure that the ordered floral compositions will be delivered intact and in excellent condition.

We strive to make the order placement and delivery process as convenient and pleasant as possible for our customers, providing a high level of service at every stage.

The Florazon Public Offer provides customers with the opportunity to choose and order high-quality floral products at attractive prices. The procedure for order placement and delivery is designed with the convenience and requirements of our customers in mind. We aim for each customer to receive not only a beautiful and fresh bouquet but also positive emotions from the service process.

Cancellation and Returns

Florazon aims to ensure maximum customer satisfaction. However, in case of the need to cancel an order or return a product, we provide the following conditions:

1. Order Cancellation: If a customer decides to cancel an order before it is processed, we are ready to accept the cancellation and fully refund the paid amount. Order cancellation after processing has started may be considered individually, and a partial refund may be provided.

2. Product Return: If the ordered product does not meet the customer's expectations, we are ready to consider a return within 24 hours from the delivery time. In case of defects or discrepancies, we are prepared to offer a replacement or refund the paid amount.

Confidentiality

Florazon adheres to strict principles of confidentiality and data security for customers. Personal and financial information of customers is stored and processed in compliance with high data protection standards. We do not disclose customers' personal data to third parties except as required by law.

Concluding Provisions

The Florazon Public Offer grants customers access to high-quality floral products and services. We guarantee transparent cooperation terms, quality service, and reliable delivery. When resolving questions and disputes, we always strive for mutual understanding and fair resolution.